Three reasons to send it back.

Tell us within 48 hours of delivery, with a photo of the box and the seal. We replace it or refund it — your choice — and we don't ask you to post it back. A patch that arrives crushed or leaking is our problem, not yours.

Keep the packaging until it's resolved. If a whole batch looks wrong, the batch number on the box is what lets us trace it, so a photo of that matters more than the damage itself.

If the box in your hand isn't what the order says, email us and we'll send the right one the same day, at our cost. You can keep the wrong box — returning a R299 item across the country costs more than the item, and it isn't worth the hassle on either side.

This is the 30-day guarantee. Within thirty days of delivery, opened or unopened, we refund the price of one box per product. Delivery isn't refunded — the courier has already done that work.

Through Paystack, back to the card you paid with. We issue it within one business day of approving the return; it appears on your statement in three business days, and card issuers can take up to ten. You'll get an email when it's issued.

We can't refund to a different card or bank account. That isn't us being difficult — it's how card refunds work, and it's what stops someone else spending your refund.

More than one opened box of the same patch, orders bought from a reseller or market stall, and anything outside the thirty-day window. Opened boxes can't be resold, which is exactly why the window exists rather than an open-ended promise.